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Author of three books: Plant your Feet Firmly in Mid-Air, Dancing with Tigers, and Positive Spin, she is the creator and host of the highly-rated CBS series Keep Well, and is publisher of the award-winning The Change Letter.

Originally from Canada, Dr. Janet Lapp has addressed audiences from 20 to 8,000 people, from Hong Kong to Argentina, and from Russia to New Zealand. Her global client base includes such companies as US Steel, AT&T, Unisys, IBM, SBC, Pfizer, Boeing, Salomon Smith Barney, General Motors, Canon, and KPMG.

Dr. Janet Lapp has successfully created behavior change for over 25 years, and has developed unique and effective systems that increase human potential, help put attitude into action, and help organizations reach excellence. Her unique one-of-a-kind delivery, solid content and practical tools are filled with humor and energy and create not only actionable attitudes but practical how-to's to take back to work.
 

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MOST REQUESTED TOPICS:

Positive Spin: A Program to put a Positive Spin on Change and Keep Morale High

• See the positives in current change
• Stay focused on goals and principles
• Develop personal and team accountability
• Keep productivity and commitment during uncertainty
   

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Plant Your Feet Firmly in Mid-Air

Management is dead. Motivational leadership is passé. Every major system is in the process of a major shift. Leadership in this new era requires the ability to think and lead others in new ways. Drawing on her 25 years of pioneering work with international leaders and peak performers in all fields, this inspirational business program will give you up-to-date information on new trends impacting your world.

These days, everyone is the company can develop and use leadership skills. Do not wait to be told what to do. You know your company's values and mission. Make decisions based on those, and you cannot go far wrong. The worst thing you can do is to sit back and do nothing, with the excuse that you were not told. The most important activity during fast change is to keep moving forward, and the worst thing you can do when things are uncertain are to stop completely.

This program is designed to help people discover opportunities in rapid change rather than focus on problems, see the positives in current change, thus keep their team morale high, and to develop personal and team accountability.
 

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Guilt in One Hand, Briefcase in the Other

• Develop a renewed enjoyment of life
• Balance work, social and family roles
• Restore realistic balance or integration
• Keep stress lower and burnout away

How much do high stress levels and work overload cost your company in lost work days, employee burnout, and decreased productivity? The workplace is so busy that very few have the time to take care of themselves, stay fit, and 'balance' their multiple roles. This high-energy, fun presentation will provide the latest research findings on stress, how to keep fully charged and full-speed ahead without getting off-road or out of fuel. Although real balance may not be possible these days, most people are playing the fool's game of trying to keep up; they doing too much and are unable to discriminate high payoff from low payoff activities.

This program will leave people with permission to let go of low-payoff activities, of knowing what is realistic and doable, and provide tools for focus both at home and at work. They will learn state-of-the-art information on how to stay filled with energy, keep their relationships humming, learn fast but effective ways to fight stress, and improve their performance overall.
 

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How to Get People to Enjoy Spending their Money with You (The Psychology of Customer Experience)

This session explores three areas of customer experience:

1.  How to find out what our clients really want, at much deeper levels. Top brands such as Starbucks, Disney, BMW, and Southwest Airlines, know how to attract and keep loyal customers by not only meeting client needs of acceptance and importance, but various psychological needs such as:

1. The need to be taken care of, self-nurtured

2. The need to quest, explore, reach out to new ideas and places

3. The need to connect to others, feel part of something bigger, be an insider

4. The need to have an individual style, the need to be noticed, look sophisticated

2.  "People treat others the way they treat themselves." That means that people will look for either the good or bad in others, depending on what they look for in themselves. Most Customer Service programs offer only a quick fix, because once the patina of the program wears off, people revert to their default mode, which is often "looking for what's wrong".

This presentation will outline ways in which people can kick-start a positive attitude and positive self-talk and keep it going. Then they will only look for the good in your co-workers and your customers … well, most of the time.

3.  What do Starbucks, Disney and IKEA do that many companies don't? They know that over the past several years, consumers needs have changed considerably, from expectations of commodity (level 1) to product (level 2) to service (level 3) to experience (level 4). Most firms are stuck between Levels 2 and 3. At which level are you?
 

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How To Take Risks, and Win under Pressure

Conventional thinking can't keep up with exponential change. Many people have become complacent in their jobs (and their lives), and have stopped pushing themselves into new areas which may be uncomfortable for them. This is the best program when you want your people to leave with new tools and ways of thinking that will create a mindset not of passivity and followership, but of activity and leadership. Creativity and innovation occur at the edge of discovery, when one is pushing oneself into new behaviours and ideas. Giants turned into extinct dinosaurs by playing by the old rules when the game had changed. This program is a wakeup call to the future, and is especially meaningful for incentive winners who, even though they are already top performers, need to keep raising the bar and not rest on the winner's pedestal.

Additional points covered in How To Take Risks, and Win under Pressure:

• Three characteristics of risk-taking and how to develop them.
• Characteristics that distinguish outstanding performers.
• The four most common faults that inhibit productivity, performance and profits
• How to overcome four common blocks that prevent winners from repeating.
• Why winners should always 'mess with success'.
   

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Each presentation is completely customized, which means that you don't have to choose just one topic. Together you and Dr. Lapp will decide which components best fit to reinforce the objectives of your meeting, to address the specific challenges and concerns facing your audience, and to provide practical, take-home value.
 

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CLIENT COMMENTS >>>
(samples)

"Dr. Janet Lapp reshapes the vision of what is possible. She has a profound effect on the attitudes and actions of virtually everyone who hears her."
Sun Microsystems
 

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"Refreshing, humorous, serious, thought-provoking, appropriately 'intense', one of the best if not the best, we have seen in our whole IBM careers."
IBM Canada
 

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"We had nothing but positive feedback from both our brokers and sales associates Your presentation was exceptionally inspirational, informative, upbeat and humorous, and certainly well received by our group. You are a true professional and it was a pleasure working with you."
Re/Max Ontario
 

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"Thank you for your outstanding presentation at the Bell Sales Kickoff. The standing ovation you received from Bell 's 1,000 sales professionals speaks for itself. Your message stirred souls! You were fabulous."
Bell Canada
 

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"Your personally tailored presentation was the best that I have ever seen by a professional speaker. In sum, your message was exactly what was needed, and the leadership guidelines you gave us were right on."
Pfizer
 

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