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Kit Grant

Consumer Loyalty, Customer Service, Leadership & Sales Excellence

Bio

When you want your people to build stronger relationships that directly produce improved bottom-line results with increased productivity and profits, Kit Grant will provide them with the necessary tools and techniques. Kit's dynamic style combined with humour has positively influenced thousands of people in 14 countries on 4 continents to implement strategies that impact both personal and professional success. Audiences receive a fast-paced, fun program providing them with tools to take immediate action and achieve the results they deserve.

Since 1976, Kit Grant has designed and presented keynotes, seminars and workshops internationally. He has delivered programs in 15 countries on four continents to more than 780,000 people representing a variety of organizations.

Kit has worked as a clinical psychologist, a school counsellor, a supervisor in the food and beverage industry, and as a salesperson and sales manager for a major communications company.

A member of the Canadian Speaking Hall of Fame, Kit specializes in pushing people outside of their comfort zones in order get the results they deserve. In 2001-2002, he served as World President and Chair of the Executive Council of the International Federation for Professional Speakers, and was the 2005 recipient of the International Ambassador Award for service to the global speaking industry. In 2006, Kit received the Spirit of CAPS Award for his contribution to speaking excellence in Canada. Kit provides the latest information to assist both individuals and corporations to meet the challenges of today and the future.

Highly animated and energetic, he provides a variety of techniques to assist his audiences with both personal and professional development. His practical, non-theoretical approach moves people to take personal responsibility for their outcomes.

Topics

Titles & content can be changed to fit the theme of your event. Programs are available in a variety of formats including keynote presentations, half-day or full day seminars or longer term training workshops.


THE CUSTOMER IS NOT ALWAYS RIGHT!

... You Get The Results You Deserve

Service must be part of who you are ... not something you must do! Changing your service culture to one of commitment provides an advantage taking you far beyond your competition's best efforts. Kit outlines how to build your Dynamic Service System and reveals how INPUT produces FEEDBACK which creates REALITY. His real life examples will have your audience laughing and learning. Armed with a plan of action, employees produce immediate improvements in customer satisfaction paying huge dividends.


STILL FLAILING AFTER ALL THESE YEARS?
... Success Through Responsibility

Recognizing your personal power and acting with it moves you to new levels of performance. Kit reveals a step-by-step action guide your audience members will use to create a motivating and productive environment. Your people will recognize their personal responsibility in moving from where they are to where you want them to be. They leave the program with notes in hand ... written carefully on a piece of paper or scrawled on any available napkin! They learn to take action now, change any negative self-talk, and set targets that push them beyond perceived limitations to get things done.


IT'S NOT MY FAULT!
... Why Are They Being So Difficult?

Working (or living) with other people is sometimes difficult. Some people are easier to deal with than others. Kit identifies how different perspectives on life and relationships are both important and challenging. Getting results requires increased understanding of the strengths, limitations, motivators and de-motivators of each person. Your people will never be quite the same after this session as Kit's humorous examples from both personal and professional situations will have them "rolling in the aisles". The strength of your organization may depend on recognizing and valuing each person's uniqueness and contribution to team results.


WHO'S THE BOSS?
... The Manager As A Coach

Leading people to successful results requires managers and supervisors to build a motivating workplace where mission and goals are clearly defined. Kit demonstrates the roles of coach, mentor and counselor to enable today's leader to get the best from each individual. Rewarding performance fairly allows people to understand and appreciate the principles of continuous improvement. As leaders improve communication skills, they build trusting environments that positively impact results.


Kit Grant is represented by K&M Productions for speaking engagements. For more information and booking Kit Grant, simply contact us.

Testimonials

The comments we received were all along the lines of how pleased they were that you gave them practical ideas to take back to their store and how you presented these ideas in such an entertaining way. You certainly were the buzz at the conference. I guess that explains your evaluation score of 11 out of 10!

–Shoppers Drug Mart

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The comments we received were all along the lines of how pleased they were that you gave them practical ideas to take back to their store and how you presented these ideas in such an entertaining way. You certainly were the buzz at the conference. I guess that explains your evaluation score of 11 out of 10!

–Shoppers Drug Mart

I would rank you as one of the two top speakers I have heard in 25 years in the financial industry.

–TD Canada Trust

After 11 years of organizing these annual conferences, I can confidently say that you are the first speaker we have hired who was able to make the people laugh so hard, they cried! You were the most entertaining and interesting speaker we have ever had at our conference.

–Canadian Automatic Sprinkler Association

Your snappy, shoot from the hip style loaded with thought-provoking content hit the bull's eye for everyone.

–TELUS Communications

You appealed to a wide range of experience levels and everyone felt you provided them with something they could use to run their business. You were informative and entertaining.

–State Farm Insurance

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