Category Archives: Customer Service

Michael Kerr – The Workplace Energizer | Speaker

Michael Kerr - The Workplace Energizer - www.kmprod.com/michael-kerrMICHAEL KERR
Culture at Work is Everything, and Everything is Culture


Why choose between humour and content when you can have both? Mike Kerr is one of North America’s leading authorities on fostering innovative and inspiring workplace cultures. His presentations—known for introducing practical ideas that audiences can put to work immediately—are delivered in a truly unforgettable and hilarious fashion for maximum impact. Below, Mike explains why your workplace culture is so important

Michael Kerr - The Workplace Energergizer - www.kmprod.com/michael-kerrIt doesn’t matter what you do, whether you are in the government or private business: Culture drives success.

When I use the word “culture,” I’m referring to your workplace’s personality. Your DNA.  How you do the things you do.  I’m talking about an ecosystem, holistic, long term perspective of your workplace and recognizing that everything in work is interconnected to everything else.

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Mike Lipkin – Speaker | The Importance of Eye Contact

MIKE LIPKIN
Please look at me because eye contact makes you real and likable


Sawubona. This is the Zulu greeting for “hello” from my native South Africa. But the literal translation of Sawubona means ‘I see you’ and the response, ‘Ngikhona’ means ‘I am here’. Inherent in the Zulu greeting and our grateful response, is the sense that until you saw me, I didn’t exist. By recognizing me, you brought me into existence. A Zulu proverb clarifies this, “Umuntu ngumuntu nagabantu”, meaning, “A person is a person because of other people”.

So think about this: when you make eye contact with other people, you bring them into existence. You connect them to the world that you represent. By looking directly at people, you acknowledge their presence and make them real. Without that connection, they may feel isolated and even disoriented.

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How to Think, Talk and Win in the Year of The Horse

MIKE LIPKIN
How to Think, Talk and Win in the Year of The Horse


According to the Chinese Zodiac, the Year of The Horse begins on January 31. Within the Chinese calendar, each year is represented by an animal that carries with it a profound set of principles that forecast how the year will unfold. Here are three that are central to all our wellbeing:

First, there is nothing in the universe that is not subject to constant change and transformation.

Second, there is regularity within change. There is nothing accidental within the system. Change and transformation take place by way of a pattern to the process, not by chance.

Third, The individual is a microcosm of the universe itself. What is inside is also outside.  Peace is found in the harmony between self and society. In the terms of Yin/Yang theory, the secret is to align one’s personal yin and yang with the universal yin and yang.

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Michelle Ray – Leadership Expert

Michelle Ray - Workplace Relationships ExpertMICHELLE RAY
The Age of Leading Yourself First

“To thine own self be true,” said Polonius in the play Hamlet, by Shakespeare. It is highly likely that Shakespeare had not intended for his character to be the spokesperson for humanity on the subject of living one’s truth (indeed, he was portrayed frequently as a foolish old “goat”.)

Nonetheless, his ramblings remain legendary; renowned through the ages for their wisdom. This quote epitomizes the essence of leading oneself first: i.e. practicing personal leadership. To lead ourselves first means that we can differentiate our values without holding any attachment to another person’s idea of whom we are supposed to be. When we are true to ourselves, we know ourselves and we understand our place in the grand scheme of things. We have discovered our unique purpose and we regularly tap into our intuition in order to make decisions of all kinds. We are successfully practicing “me” management in every situation or challenge.

When we think of “leadership skills”, we usually associate these with individuals who are in a management or supervisory role. Leadership rhetoric has its roots in a variety of management theories espoused over the ages. What is missing, however, is the idea of taking charge of oneself. It has been commonplace to think of a leader in terms of “position”, generally associated with being in charge of others. However, a title on a business card or a placard on a desk or door does not automatically make someone a leader. It may give the impression of self-importance and achievement, however, the title alone is not enough. Neither is a job description that notes functions associated with managing people. The importance of practicing personal leadership is everyone’s personal responsibility. Attaching importance to what we do for a living is often recognized as a yardstick for measuring success. However, the manner in which we conduct ourselves has far greater significance and impact in the long-term. Therefore, the meaning of leadership denotes character, above all else. It has nothing to do with a job title.

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Nicholas Boothman – Rapport & Communications Expert

NICHOLAS BOOTHMAN
Get Boost – Connect like you Give a Damn


I care passionately about human potential – and it shows. I give a damn about my books, my readers and my corporate speaking clients – and it shows. 80 percent of all my speaking engagements are word of mouth and repeat business, 5 of them in September alone.

When you give a damn, you give energy – good quality energy. When you don’t you zap energy. In my neck of the woods, Herrington’s Butchers in Port Perry, Whyte Total Personal Fitness in Whitby and Zest Restaurant in Port Hope are all 20 minutes farther away than their competition, but they really give a damn about their products, services and clients – and it shows. They flourish and grow while their imitators come and go.  Why?  Because human beings are energy systems. We thrive on the quality and the quantity of the energy we get from other people.

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