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News & Updates


  • Virtual Presentations: It has never been more important for businesses to engage their employees with highly skilled speakers who can educate & inspire teams wherever they are. Many can effectively present remotely with keynotes & webinars. More on virtual presentations.

  • Navigating the Digital Revolution: Artificial intelligence, platform scaling, machine learning, augmented reality: Some of our expert speakers on navigating this change include: Lital Marom, Andrew Au, Jim Carroll & Richard Worzel.

  • Coping with Covid-19: We have some excellent educational speakers on resliency & reassurance in uncertain times. Most can effectively present remotely via live streaming & through services such as Zoom. More on resliency speakers.

  • Navigating the Digital Revolution: Artificial intelligence, platform scaling, machine learning, augmented reality: Some of our expert speakers on navigating this change include: Lital Marom, Andrew Au, Jim Carroll & Richard Worzel.

Jay Baer

Marketing & Customer Service Expert;
New York Times Bestselling Author

Bio
  • New York Times Best-selling Author
  • Internet pioneer
  • Entrepreneur and
  • The most inspirational speaker on marketing, word of mouth, and customer service

Jay Baer is a Hall of Fame Speaker (& CSP), renowned business strategist, a New York Times best-selling author of five books, and the Founder of five multi-million-dollar companies. Jay’s programs help organizations everywhere rethink their approach to marketing and customer service, helping them gain more customers, and keep those they’ve already earned. He customizes each presentation by including relevant and targeted examples, oftentimes from people in the room! +

Jay has advised more than 700 companies since 1994, including Caterpillar, Nike, IBM, Allstate, The United Nations, and 32 of the Fortune 500. He is the Founder of Convince & Convert, a strategy consulting firm that owns the world’s #1 content marketing blog and the world’s top marketing podcast.

Inducted into the Word-of-Mouth Marketing Hall of Fame, Jay has been voted one of the Top 50 Trustworthy Digital Marketing Experts and is a go-to source for numerous news outlets.

Named “most likely to be a game show host” in high school, Jay is also a popular emcee and event host. --

Topics & Categories
  • Business Management & Strategy
  • Communication
  • Customer Service & Loyalty
  • Event Hosts & M.C.\'s
  • Information Technology (I.T.)
  • Inspiring Stories
  • Marketing & Branding
  • Most Requested Speakers
  • Sales & Service
  • Social Media | Internet of Things
  • Trainers
  • Virtual Presentations

Internet pioneer, entrepreneur, and New York Times best-selling author Jay Baer shows you how to create marketing, customer service, and customer experiences that customers love enough to talk about. And when current customers talk, new customers follow.

Most Popular KEYNOTES & VIRTUAL Presentations for 2020

Youtility: How to Grow Your Business by Helping, not Selling

The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.  If you sell something, you’ll make a customer today. But if you help someone, you’ll make a customer for life. Jay shows how to make usefulness the central, winning philosophy for your business. +

In this era of uncertainty, help beats hype every time.

It’s scary, yes. But it is also the single greatest business opportunity since electricity. Look past the “old ways” of marketing. Look past the old ways of customer service, and what you find is a once in a lifetime opportunity to massively propel your business forward in ways that were unthinkable just a few years ago.

The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively helpful.

Is your marketing so helpful that people would pay for it? That’s what it takes to become a Youtility….and you can get there.

Helpfulness is the coin of the realm, and you’ll find out how to out-help your competition in dynamic, hilarious, thought-provoking presentation.

Audiences Will:

  • Learn why the fight for attention will only get more difficult
  • Discover why the typical antidotes to customer tune-out are ineffective
  • Learn why most marketing and communication efforts FAIL
  • Discover the system for using extreme helpfulness to break through clutter and confusion
  • Learn how to give customers exactly what they want, in a way that works for all sides
  • Be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies

Available as webinar or virtual summit --

Coveted Customer Experience: How to Grow Your Business by Focusing on 3 Things Your Customers Truly Care About

You’ve heard it before. Over and over, in fact. “Improve your customer service.” “Optimize the customer experience.” But what does that even mean? Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible. You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter. +

Coveted Customer Experience is a fast-paced, dynamic, inspirational, and hilarious presentation that shows you how to gain and keep more customers by improving on the three things that really matter to your customers.

You Will Learn:

  • Why customer experience is the fastest route to growth
  • When customer experience stops and customer service stops
  • The 3 elements of your business that are non-negotiable for your customers, and where they’ll give you a pass
  • What customers really expect from your business category, and how to exceed it (without spending a fortune)
  • Specific, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting, that produces big results
  • You’ll be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies

Available as webinar or virtual summit --

Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations. Word of mouth influences 50% of all purchases, but we too often take this for granted. We just assume that our customers will talk about us. But they won’t, unless you give them a story to tell. Jay teaches you how. +

In this hilarious and interactive presentation filled with examples and research, Jay Baer teaches audiences how to create a unique story for their business; a tale that will turn their customers into their most effective sales and marketing advantage.

This powerful keynote creates real change among attendees. It alters the way they think about the intersection of customer experience, marketing, sales, and operations, yielding big growth and enhanced cooperation.

Audiences Will:

  • Learn how to grow their business with word of mouth
  • Discover why customers talk, and why they remain silent
  • Learn the definition of a Talk Trigger (an unconventional, operational choice that creates conversation)
  • Discover the 4 Requirements of a Talk Trigger
  • Learn the different types/categories of Talk Triggers
  • Be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies

Available as webinar or virtual summit --

Hug Your Haters: How to Embrace Complaints and Keep Your Customers

Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. Jay teaches the critical steps necessary to retain and delight now that customer service is a spectator sport. +

In this eye-opening presentation, Jay reveals proprietary research into The Science of Complaints – why and where your customers complain, and how to turn customer service into a marketing advantage.

80% of companies say they deliver exceptional customer service. 8% of their customers agree. Jay teaches the critical steps necessary to retain and delight customers in this disrupted era when customer service has become a spectator sport.

Audiences Will:

  • Learn why customer expectations are rising faster than ever
  • Discover the huge disconnect between what customers and companies think about service
  • Learn the one, giant, recent shift that changed everything about customer service
  • Discover why praise is the most overrated thing in business (and in life)
  • Learn how to handle unhappy customers, online and offline
  • Be entertained and inspired by a minimum of 9 relevant, customized (and often hilarious) examples and case studies

Available as webinar or virtual summit --

Emcee & Event Host

Hall of Fame keynote speaker Jay Baer is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees. He’s an expert interviewer, a hilarious, on-the-fly host, and a master weaver together of event themes and key concepts. +

He prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly. Jay even offers to create a closing keynote written DURING the event, that closes the show with key takeaways and lessons for the audience. He can easily pull double or triple duty at your event (keynote + emcee + panel moderator). --

Jay Baer is represented by K&M Productions (Toronto.) For more information, Jay Baer's speaking schedule, fees & booking Jay Baer, contact us.

What Clients are Saying

Not only is Jay a killer speaker, but he played an integral role in facilitating connections between our customers on-site. He doesn’t just go the extra mile, but MANY.

–Global Events, Oracle

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Not only is Jay a killer speaker, but he played an integral role in facilitating connections between our customers on-site. He doesn’t just go the extra mile, but MANY.

–Global Events, Oracle

The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style—a perfect balance of humorous examples and educational insights—kept people engaged until the very end. It was informative, actionable, and personal—and incredibly valuable to our customers.

–Head of Marketing, Appfolio

Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.

–Global Marketing, IBM

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