Jennifer Moss

Jennifer Moss is an award-winning journalist and author, international speaker, and workplace culture strategist. Her book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award and her most recent book, The Burnout Epidemic, was named one of the “10 Best New Management Books” by Thinkers50. Moss’ inspiring and evidence-based presentations help leaders and their teams find joy and become more resilient and successful.

Moss is a nationally syndicated radio columnist and freelance journalist. She writes for Harvard Business Review and her work has also appeared in CNN, TIME, The New York Times, The Wall Street Journal, and The Washington Post. Moss previously worked in Silicon Valley and was a part of Barack Obama’s California social media team during his historic presidential campaign.

In recognition of her contributions to business and public service, Moss was named a Canadian Innovator of the Year and an International Female Entrepreneur of the Year. She was also the recipient of the Public Service Award from the Office of President Obama and, in 2022, was named to the Thinkers50 Radar list of “30 thinkers to watch”.

Virtual / Live Keynotes

Jennifer Moss will appear live from her home/studio to yours for your next virtual conference, meeting or webinar, to bring her experienced insights into workplace wellness, preventing burnout, happiness at work, resilience, post-traumatic growth and more. She’ll customize to your group and engage in Q&A.

Current Keynote Topics:

Preventing Burnout in the New Future of Work +

As we begin to emerge from the pandemic, we’re pivoting to a return to work that carries a number of uncertainties and many unanswered questions. In this time of enormous change, we must prioritize workplace well-being to prevent employee burnout and increase motivation. We’re in a time, like no other in history, where organizations have been given an opportunity to redefine their workplace.

Jennifer Moss, globally recognized as an expert in workplace wellness, and author of the book, The Burnout Epidemic, published by Harvard Business Press, can show leaders how to capture those lessons from the pandemic. She walks audiences through our current realities and provides tangible solutions to increase psychological fitness for a healthier and happier today, and in the new future of work.

Takeaways include:

• The myths and facts about burnout.
• The role of the organization and the individual in preventing burnout.
• Ensuring a healthy return to work experience.
• Current realities of working during the pandemic recovery, and how to handle the changes to our work and personal lives while maintaining positive mental health.
• Building the psychological fitness skills — particularly efficacy and resilience — to protect our well-being during times of change. --

Regaining Well-Being for a Healthier Return to Work +

While we look towards a return to work, we need to consider what’s next for well-being in the workplace. We all want to be happy, engaged, and satisfied and yet, during this time of continued change, these emotional states are at risk. Despite feeling overwhelmed, there is an opportunity for growth. By developing psychological skills, we can take the lessons learned during the pandemic and carry them into our post-COVID reality, and be well-prepared to handle current and future stress.

Award-winning journalist and author of The Burnout Epidemic, Jennifer Moss will share important strategies towards building a happier, healthier, and higher-performing professional and personal life. She will help audiences develop strategies to deal with stress and support their well-being as we move into the new future of work.

Takeaways include:

• Taking the lessons learned during the pandemic and applying them to our post-pandemic life.
• A deeper understanding of neuroplasticity and how to leverage it for a happier personal and professional life.
• How to practice “active listening”, a tenet of empathy to increase trust and sense of community at work.
• How to turn positive actions into habits into permanent traits of well-being.
• The tools to reframe stressful experiences through cognitive resilience building.
• A set of easy-to-apply, five-minute daily habits that can increase psychological fitness. --

Unlocking Happiness at Work +

Can you really be both “happy” and “at work”? We all want to be happy, engaged, and satisfied with our job or in the career we’ve chosen. Loving what it is we do makes us less stressed, decreases boredom, increases motivation, and has an overall positive impact on our personal lives. As workplace leaders, we want happier employees. These employees are more engaged, approach their work with enthusiasm, and bring a hunger to innovate.

Sadly, only 13% of the global workforce is happy and engaged. Despite all the stats, happiness strategies are often low on the workplace priority list. With 90% of our waking hours spent at work in our lifetime; this is a massive problem. It isn’t just costing employers – studies show that employee disengagement is making us lonely, anxious, and harming our health.

Jennifer Moss believes we can solve this well-being crisis and has the research and data-backed insights to show us how. Drawing on her experiences as a behavioural sciences consultant and member of the UN Global Happiness Council, Jennifer provides audiences with practical advice to become happier, healthier, and higher-performing people both professionally and personally.

Takeaways include:

• How to develop the habit of gratitude and increase emotional intelligence.
• The insights from behavioral sciences on how to be the most effective leaders or managers.
• Psychological fitness techniques to better manage stress.
• The organizational shift in focus from work/life balance to work/life continuum – what this means and how can we achieve it. --

Workshops:

Jennifer offers seven virtual workshops for leaders as a follow-up to keynotes. These workshops focus on the basics of burnout, each of the root causes of burnout, and how to solve each of them.

Each session is 60 minutes, and you can book one, several, or all of the workshops.

Burnout 101 - Debunking the Myths +

In her essential workshop, Jennifer Moss, award-winning journalist and author of The Burnout Epidemic, will dispel the myths impacting our ability to  prevent burnout. This workshop will provide attendees with the following takeaways:

• What is (and isn’t) burnout
  
  
• Analyzing the top five biggest burnout myths
  
  
• How to identify burnout in ourselves and others
  
  
• Leadership strategies to decrease burnout in our teams
  
  
• Simple, easy to implement tactics to manage chronic stress in our daily lives --

Workload - How to Manage Unmanageable Workloads +

Workload has always been the leading cause of burnout, and the pandemic has only made it worse. In this imperative new workshop, Jennifer Moss, award-winning journalist and author of The Burnout Epidemic, will provide attendees with the tools to manage overwhelming acute and persistent workload. Takeaways will include:

• The surprising ways we accumulate work
  
  
• How to document our workload and reduce inefficiencies
  
  
• The impact of working on urgent versus priority needs and what we can do about it
  
  
• Communication strategies for leaders and teams to reduce overwork
  
  
• Why ‘saying no’ doesn’t work and how to talk to your manager about your workload
  
  
• The upstream strategies companies can implement to tackle overwork at the root --

Perceived Lack of Control - The Future of Work is Flexible +

To be productive, happy, healthy and engaged, people need to feel a sense of agency - the ability to make autonomous decisions about the ways in which they work and live. The most successful organizations get this, but it’s not always easy to implement. Jennifer Moss, syndicated well-being columnist, and award-winning author of Unlocking Happiness at Work and The Burnout Epidemic, will provide leaders with the strategies to increase job satisfaction and engagement by implementing more flexibility.

• The value of autonomy - (with research-backed examples and case studies)
  
  
• The negative consequences of micromanaging for both the micromanaged and the micromanager
  
  
• How perceived lack of control can be a diversity and inclusion problem
  
  
• What is job crafting and how will that increase employee purpose, passion, and engagement --

Lack of Reward or Recognition - Everyone Wants to be Seen +

We may think we’re recognizing and rewarding the right people in the right ways, but evidence continues to show that we’re getting it wrong. And, it’s causing people to burn out. Jennifer Moss,  nationally syndicated well-being columnist, and award-winning author of Unlocking Happiness at Work and The Burnout Epidemic will help leaders understand how to build more effective recognition and feedback strategies with burnout prevention at the core. Takeaways include:

• Why lack of recognition and reward is a root cause of burnout
  
  
• The value of healthy feedback loops and how to achieve them
  
  
• The relationship between bias and lack of diversity in recognition strategies
  
  
• How to build compensation programs that prevent burnout --

Poor Relationships - Closing the Loneliness Gap +

Having a best friend at work increases the likelihood of staying in our jobs by 50%; it helps us to better handle both work and life stress; and our risk of burnout is reduced by 41%. There are plenty of other reasons to encourage healthy and productive relationships at work. And yet, the pandemic changed how we form and foster those same workplace friendships. As a result, loneliness is higher than ever across our global workforce.

Jennifer Moss, nationally syndicated well-being columnist, and award-winning author of Unlocking Happiness at Work and The Burnout Epidemic will speak to attendees about the value of friendships and how we can protect them in a pandemic and post-pandemic world. In this workshop, Jennifer will discuss:

• The business case for productive working relationships
  
  
• Rethinking how we build friendships at work - less is more
  
  
• How to develop psychological safety for higher-performing teams
  
  
• Strategies for building authenticity in the workplace
  
  
• Reconsidering our team building events - how to go deeper not broader
  
  
• The ways to foster a sense of belonging in the workplace --

Lack of Fairness - Levelling the Playing Field +

Policies that promote diversity and inclusion have increased substantially in recent years. Even before the pandemic, many of these policies missed the key issues that increase burnout. In the pandemic, these gaps were highlighted and it generated a need to tackle this problem in new ways.

In this workshop, Jennifer Moss nationally syndicated well-being columnist, and award-winning author of Unlocking Happiness at Work and The Burnout Epidemic will address the following:

• Addressing diversity and inclusions strategies with burnout prevention in mind
  
  
• Understanding the impact of the pandemic on lack of fairness related issues
  
  
• How to ensure organizational justice in practices and performance management
  
  
• Ensuring there are mechanisms for reporting unfair treatment at work
  
  
• Rebuilding psychological safety in a post-pandemic world --

Values and Skills Mismatch - Increasing Meaning, Purpose and Fit +

A culture that encourages shared values, beliefs, and behaviours between employees and the company itself enhances overall performance and reduces burnout. Not only because purpose-driven work can act as a barrier to burnout, feeling connected to a mission can fuel engagement—a counterpoint to burnout. Our research found that during the pandemic, employees were feeling mentally and emotionally distanced from the values and goals of the organizations they worked for.

Jennifer Moss, award-winning journalist, researcher, and author of The Burnout Epidemic, will offer strategies for renewing purpose and meaning in our people and teams. Takeaways from this workshop include:

• How to avoid a values and skills mismatch at hiring
  
  
• Communicating values effectively
  
  
• Ensuring leaders are modelling the values we want to see in our teams
  
  
• Developing a career path for overqualified employees (a major issue in our younger workforce)
  
  
• Strategies for keeping our people connected to the mission and values during times of change or stress --

For more information, Jennifer Moss's speaking schedule,*fees, and booking Jennifer Moss, contact us. *Fee range indicated is for "virtual" presentations. Contact us for Jennifer Moss's live event speaking fees.