Dr. Jasmin Bergeron

Dr. Jasmin Bergeron — the author and co-author of five books, more than 50 scientific research papers, and over 100 newspaper articles on the “WOW effect” published in such publications as The Wall Street Journal — will show you how to leverage the WOW effect to exceed expectations in every interaction. His tailored, upbeat presentations share best practices in various contexts, including sales and business development, customer service, leadership, teamwork, resiliency, employee engagement and more.

Bergeron is a sought-after speaker who has given more than 2,000 in-person and virtual keynote presentations and workshops in 12 countries. He is a Certified Speaking Professional (CSP), which is the highest international certification that can be earned in the speaking industry, and has presented to audiences in a range of industries, including financial services, healthcare, education, professional services, real estate, government, tourism and hospitality, retail stores, and a variety of associations.

Fully bilingual, Bergeron has a unique ability to simplify seemingly complex challenges to offer audiences a fresh and useful perspective. His dynamic presentations are grounded in science, leavened with humour, and strengthened by his adept storytelling. Bergeron customizes his presentations each time to ensure maximum impact for his unique audiences. In fact, many of his clients think that he has worked in their industry after hearing him speak.

Bergeron’s main objective is to deliver practical tips and tools that can be implemented immediately, leaving audiences refreshed, energized, and more confident that they are prepared for the road ahead.

The WOW Effect! +

Creating a WOW effect around you is a way to stand out and improve the overall satisfaction of people you meet!

A WOW moment is an experience of wonder and delight that everyone enjoys. The WOW effect is memorable and impactful. We remember the people and businesses that make us live a WOW moment because they are fascinating and distinct. What do they have in common? How do they distinguish themselves and engage us? The “The WOW Effect!” keynote was built with this idea in mind. It contains the most effective strategies to WOW people important to you!

This keynote presentation is based on practice, interaction, and humour. It was designed in cooperation with several people who have distinguished themselves in their personal and professional lives by their ability to often make people go WOW! During the presentation, examples, testimonials, research results, and principles that you can apply quickly will be shared to make your experience as valuable, useful, and energizing as possible!

Key takeaways:

• The impressive benefits of a WOW effect!
• Fascinating research findings on what makes someone say “WOW”.
• Tips for mastering the art of expectation management.
• A WOW is a perception: Useful tools for making people aware of your WOW effects.
• The final impression is more important than the first in creating a WOW effect.
• Concrete strategies to make a stunning final and lasting impression.
• The first steps to practice what you have learned and create effective WOW effects after the presentation. --

The WOW Effect in Sales & Business Development +

Creating a WOW effect in selling will increase the value of your offer for your client, while solidifying a long-term, win-win relationship! The challenge is significant because all clients and sales professionals are different, which makes forging high-quality relationships essential. Success requires many interpersonal skills and qualities, in communications as well as salesmanship. It is in this perspective that the keynote “The WOW Effect in Sales and Business Development” was developed.

This keynote is based on practice, interaction, and humour, and was designed in cooperation with several high-performance sales advisors who stand out as much for their sales as for their long-term relationships with their clients. During the presentation many principles, examples, testimonies, and strategies that you can quickly apply will be suggested to make your experience as enriching as possible!

Key takeaways:

• Innovative practices to boost your credibility.
• Positive effects of a global offer.
• Recent studies of consumer psychology.
• Seven key factors influencing client loyalty.
• The goal is not to sell, but to sell again.
• Great tips for closing sales more easily — without pressure!
• The first steps to practice what you have learned and create effective WOW effects to your clients after the presentation.--

The WOW Effect in Customer Service +

The quality of service is the element that can most distinguish your organization! In a world where all products and services are alike and where all prices are relatively similar, the human factor is the one making the most important difference. Forging high-value relationships is challenging because everyone is unique. The keynote “The WOW Effect in Customer Service” was developed in this perspective. The objective is to improve your interpersonal skills, to ultimately increase the satisfaction and loyalty of your customers!

This keynote — based on practice and interaction — provides guidelines, tips, and testimonials interlaced with humour and aimed at producing a remarkable service quality experience. It was designed in cooperation with multiple organizations that stand out for their excellent service. Content and tips will be tailored to your needs and expectations, ensuring a highly rewarding experience. This keynote features practical, useful, and innovative tools for improving the service you deliver!

Key takeaways:

• Recent studies on the benefits of excellent service.
• Strategies to make a client enjoy a memorable experience.
• Managing people’s expectations means managing satisfaction.
• Useful techniques for responding to complaints tactfully.
• Strategies for enhancing pleasure in helping people.
• The first steps to practice what you have learned and WOW your clients after the presentation. --

The WOW Effect in Leadership +

The best organizations are those that perform best as a team! Success is rarely a coincidence. Outstanding employees are not immediately provided, but fortunately, it is possible to learn to coach them, mobilize them, value them, and improve them by means of stimulating daily practices. Good teamwork takes time, but you can learn how to inspire your staff, give them recognition, and spur their improvement through stimulating daily routines.

Meeting this challenge means recognizing and reasserting the qualities, skills, and abilities that define WOW teams! The keynote “The WOW Effect in Leadership” was built with these ideas in mind. Being part of a winning team is exciting, mobilizing, and, above all, gratifying!

This keynote was designed in cooperation with several successful managers in a variety of industries. This presentation features practical and useful tips that you can put into play quickly to ensure a highly rewarding experience!

Key takeaways:

• Reflection and assessment — what kind of team leader are you… and want to be?
• Best practices to evolve from a group to a team.
• Moving forward through collaboration.
• The keys to employee trust.
• Best practices for leaders in a changing environment.
• Strategies for acknowledgement online, on the phone, and one on one.
• The first steps to practice what you have learned and WOW your employees after the presentation. --

The WOW Effect in Teamwork +

Just like the best sports teams, the most efficient organizations are those that perform best as a team!

The ability to work in synchronicity in a team and often create WOWs amongst colleagues is an important factor in the success of a business. The best road to improvement is the one travelled together! It is in this perspective that the keynote “The WOW Effect in Teamwork” was developed.

This presentation was designed in cooperation with efficient teams in several industries. Many inspiring and useful ideas will be presented to give your team spirit a second wind. During the keynote, principles, examples, testimonies, and practical takeaways that you can quickly apply will be shared to make your experience as valuable as possible!

Key takeaways:

• Best practices to increase colleague participation, involvement, and commitment.
• Promoting the emergence of a team identity.
• Useful tips for energizing your work environment.
• Orchestration of individual strengths: a team challenge.
• Troubleshooting and change management strategies.
• The first steps to practice what you have learned and WOW your teammates after the presentation --

The WOW Effect in Win-Win Negotiations +

The most successful negotiators are usually those with a win-win perspective! Omnipresent competition brings clients to expect a lot, while spending as little as possible. With modern technology making everything easy and fast to compare, clients who negotiate will continue to increase in the future. The best negotiators know how to increase their perceived value to customers and respect their customers while minimizing the impact of the price. It is in this perspective that the keynote “The WOW Effect in Win-Win Negotiations” was developed.

This keynote, based on practice and interaction, was designed in cooperation with several people who are successful in win-win, long-term negotiations. The best behaviours and strategies will be discussed using real-life examples according today’s business reality. During the keynote, testimonials, principles, and tips that you can apply quickly will be suggested to make your experience as enriching and valuable as possible!

Key takeaways:

• Strategies for establishing a value- (not price-) based approach.
• The best advisors rarely negotiate. How do they do it?
• Reducing your concessions or asking something in return?
• Innovative strategies involving technology from the best negotiators.
• Tips to end negotiations with a WOW!
• The first steps to practice what you have learned and WOW people when you’ll negotiate after the presentation. --

The WOW Effect in Work-Life Balance +

Balancing professional and personal lives is an achievable, attainable, and rewarding challenge! Especially with the recent events, balancing our professional and personal lives may appear to be an unreachable ideal, as well as an obstacle course! Changes in today’s working environment, evolution of the family unit, and ever-increasing demands add stress to our lives. The Superman or Superwoman syndrome has become a cliché!

Our need for harmony between time spent at work and in our personal life is a rising concern. Fortunately, we can maintain a healthy balance between the two! Combining professional achievement and parental accomplishment is possible but requires more than just good intentions! The keynote “The WOW Effect in Work-Life Balance” was built with this concept in mind.

This presentation was designed in cooperation with experts in stress management and parental advisors. Jasmin Bergeron also consulted several people who are happy in their professional and personal lives and who stand out for their way of reconciling the two roles. Bergeron will explore principles, examples, and strategies that you can put into play quickly to ensure a rewarding learning experience!

Key takeaways:

• Lifestyles of people with the best track records in balancing work and family.
• Inspiring strategies for balancing work and family.
• Useful techniques for saving time.
• Practical tips for creating WOW at work and in your personal life.
• The first steps to practice what you have learned and go toward a healthy work-life balance after the presentation. --

For most information on Jasmin Bergeron's keynote presentations and booking Jasmin Bergeron, contact K&M Productions Speakers & Shows.