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Dr. Janet Lapp

Speaker on Adapting to, Embracing & Thriving on Change; Leading at the Edge


Dr. Janet Lapp delivers a powerful message: change is not a force to be feared but an opportunity to be seized. With humour and finesse, she confronts her audiences with the truth of what they need to do – and how they need to think – to move into the future with success and optimism. Her energy-charged, exhilarating programs provide usable ideas people can put to use right away. +

Dr. Lapp has inspired over 2,500 audiences around the world–with clients such as IBM, AT&T, Allstate, New York Life, Toyota, and Kawasaki – to adopt a mindset that is successful with change, and to overcome challenges. She presents in French or Spanish for appropriate audiences.

She spent over 30 years in health care as a registered nurse, nurse manager, lab director, and clinical psychologist. After earning a PhD from McGill University, Dr. Lapp was awarded a post-doctoral fellowship, and then pursued a successful career as a clinician, researcher, and university professor before founding her own leadership development firm.

She is the author of several bestselling books, including Dancing with Tigers; Positive Spin; Why Won’t They Listen to Me?  and her most recent title, The Four Elements of Transformation: How to create radical and sustainable change. She is also the creator of the highly rated CBS series Keep Well, and has appeared on her own health programs on PBS and INN-affiliates.

A former air race pilot and current flight instructor, Dr. Lapp has flown her airplane throughout South America and Africa, and is a long time member of the Flying Doctors of Mercy, volunteering medical care monthly in central México to those who otherwise would not receive it.

Rated by Toastmasters International as one of the top three speakers worldwide, Dr. Lapp was inducted into the Speakers Hall of Fame.  --

Topics & Categories
  • Business Management & Strategy
  • Change | Change Mgmt.
  • Corporate Culture
  • Customer Service & Loyalty
  • Employee Engagement
  • Entrepreneurship
  • Health & Wellness
  • Health Care & Medicine
  • Human Resources & Workplace Culture
  • Leadership
  • Morale Boosting
  • Motivational
  • Performance & Productivity
  • Sales & Service
  • Team-Work & Collaboration
  • Trainers
  • Women of Influence

Dr. Janet Lapp's Speaking Presentations:

All presentations are completely customized, which means that you don't have to choose just one topic. Together you and Dr. Lapp will decide which components best fit to reinforce the objectives of your meeting, to address the specific challenges and concerns facing your audience, and to provide practical, take-home value. Below are some of Janet's most requested keynote presentations.

Flourish with Change! Created for employees & entrepreneurs at all levels. +

Don’t just thrive - flourish! There is a specific mindset that people have who improve after traumatic and disruptive change. This mindset is a buffer, a Change Airbag. Know that no matter what changes are on the horizon, you’ll be ready for them with flexibility, optimism and courage.

What are current trends that impact your world? Why is there is urgency to change now?

Examples and case studies of top performing organizations. Companies who have transformed themselves.

In the end, this is a results-focused program, holding attendees accountable for change within their organizations.


    1    Discover opportunities ... not just problems.
    2    Keep morale high in oneself and one’s team.
    3    Increase boldness and courage to act, innovate, take charge and act like an owner.

"The worst thing you can do is to sit back and do nothing, with the excuse that you were not told. The most important activity during fast change is to move forward. Don’t wait! The window of opportunity closes quickly."  --

Lead the Way: Bold Leadership Through Transformation
This is a future-focused high-energy program for leaders from the mid-level to the C-level.  +

Are you prepared to lead others into the future?

Do you know the new, must-have 2016 skills for the future of work?

Can you keep your feet firmly planted in mid-air? Despite uncertainty, can you guide with confidence and courage?


  1. The leadership mindset and behaviors to push edges in leadership, to act with courage and boldness.
  2. How to reinvent oneself, “teach an old dog new tricks,”  and get others to do the same.
  3. Learn how to create a vision that works, and give people compasses to get there.
  4. Find out why “Blocks, Triangles and Tangles” are the #1 killer of change and innovation.
  5. Be able to teach their teams skills for growth: optimism, emotional flexibility and courage/mental toughness.

*If requested, a pre-post ChangeReadiness Assessment is included.  --

CODE HOPE: This is a special keynote for HEALTH CARE only. +

Well researched and evidence-based -— but not business-as-usual, because this is not a business-as-usual climate. Healthcare is experiencing fast, disruptive change, and bold leadership is needed right now.

We are morphing to the digital world. Reimbursement changes are disruptive and provocative. Millennials grasp workplace reins. The greatest need in the workplace is a sense of empowerment – to know that one can navigate safely through disruptive change without markers or symbols, to move beyond fear to bold and courageous action using a new compass instead of an outdated map, and to act inclusively, as one.

CODE HOPE is designed for all health care audiences, from suppliers to direct caregivers.

  1. What are the hard and soft trends in healthcare that make it urgent that we act now?
  2. What are forward-leaning health care systems and leaders doing to get ahead of the curve?
  3. What news skills and mindsets do healthcare leaders need to lead their teams?
  4. What do mission-driven people require before they get on board. What is the key ingredient in reducing turnover and increasing engagement scores?

In this high energy interactive session, people will not just learn what the skills are, but have an opportunity to test them in session and begin to apply them before they leave the meeting. Through video clips, case studies, high impact stories and constant humor, Dr Janet leads people to a mindset of optimism and courage. One result of the program that moves beyond content is a rekindling of passion, and a remembering of the reasons why we entered the field in the first place.

No one is more qualified to deliver quick and lasting results in the health care arena. After many years in the trenches of health care as a Registered Nurse and Clinical Psychologist, Dr. Janet Lapp understands the health care culture and current reactions to change, and knows what needs to happen to lead health care people into the future.

Along with her extensive experience in health care, she has over 25 years of experience consulting with all major industries and thousands of organizations of all sizes around the world from St. Petersburg, Russia to Buenos Aires, Argentina and has developed the performance expertise that creates and story that engages and moves audiences. --

The Psychology of Customer Experience +

Attendees learn how they can tap into the hidden needs of buyers, and how to create lasting loyalty through psychological strategy.

What research is used by name brands such as Coca Cola, Apple, Starbucks, Amazon, and Lexus to increase buying behavior and loyalty? Does neuro-marketing really work? Can you tap into the unconscious needs of your buyers to create lasting loyalty?

Drawing on current research, this breakthrough program sheds light on how brands are really built and marketing programs created. It offers strategies you can use to immediately differentiate your products and services.

The front line will learn what specific actions they need to take on a daily basis to create experiences that capture the hearts of their customers, and leaders will be able to apply the skills and tools to create loyalty among their teams.


  • Help shape buying behavior with your clients;
  • Why surveys and focus groups might not be helpful;
  • Use the top four psychological needs to encourage your customers to return for life;
  • The secret weapons of brands such as Southwest, Westin and Disney;
  • Apply Robert Cialdini’s top influence strategies;
  • Use Six Trait Signals to understand the psychological buying style of your customers. --

Change Leader Skill Drill-Down: One on One with Dr. Janet Lapp +

This is a workshop add-on (No fee when same time period as keynote)

As an added workshop, take advantage of Dr. Lapp’s clinical skill in helping create personal change. This is a personal program, intended to be intimate and inspiring. The exact content will depend on mutual agreement of needs.

  1. Burnout assessment and prevention; re-sparking passion, self-care.
  2. Increasing Emotional Resilience.
  3. Jump-start a Culture of Optimism.
  4. Handling difficult conversations and dealing successfully with the resistant. --

Dr. Janet Lapp is represented by K&M Productions. To inquire about Janet Lapp's speaking schedule, fees & booking speaker Janet Lapp, contact us.

What Clients are Saying

The standing ovation you received from Bell's 1,000 sales professionals speaks for itself. Your message stirred souls! You were fabulous.

–Bell Canada


The standing ovation you received from Bell's 1,000 sales professionals speaks for itself. Your message stirred souls! You were fabulous.

–Bell Canada

She captured the hearts and minds of our group and left them with the belief that the changes they are experiencing can be positive, no matter what. She did that by her credibility, and then with just side-splitting humor and compelling stories that took them from laughter to tears. They learned exactly what skills they needed, and practiced them right in the session, and actually started developing the mindset ..In the end, she led them to rekindling their passion and remembering why they entered their jobs in the first place. She also addressed our group from Quebec in French, which was much appreciated

–Tommy Hilfiger

Your humour and energy were very contagious. Your program was exactly what we were looking for, with a balance of timely information and the challenge to do our best.

–TD Canada Trust

You captured everyone from the moment you walked onstage. Thank you for an exciting program and a compelling message. It was exactly what I wanted, and what we needed.

–Molson Canada

Janet hit a home run at our Senior Leadership retreat with a much-talked-about and highly-valued session. It is amazing how much she was able to discover about the Allstate culture and weave it into her program, it was like she was one of us. She opened our leadership's eyes to what has changed, what they need to do, and gave them the push to do it. Really amazing.

–Allstate Insurance

That is exactly what we have been trying to get through to them - you really did your homework. Thanks for a great program and some eye-opening messages.


From the very start you had this large group of seasoned and sometimes cynical group of senior sales managers absolutely mesmerized. At the end they not only had tremendously helpful tools to guide them through our changes, but felt inspired and encouraged to make it all work. Your rousing standing ovation (rare for this group) says it all and is a testament to your talent and skill at this.


You were amazing! Awesome job, you exceeded my expectations and the feedback has been great so far!!! You are an incredible person and your energy is contagious!

–Thomson Learning


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